Technicien Support Applicatif H/F
Your Benefits
Your Benefits
Continuous Training
Great Team
Flat Hierarchies
Room for Innovation
Events
Quick Decision Processes
Rhenus Logistics France S.A.S.
38090 Vaulx-Milieu
France
Information Technology
Warehousing Solutions
Job Description
What you can expect
Sous la responsabilité du Responsable Support, vos mission seront les suivantes :
- Réceptionner et suivre des incidents, déléguer aux ressources capables afin d’y apporter une solution
- Contribuer, au 1er niveau, à la résolution téléphonique des incidents nuisant à la qualité et à la continuité de service
- Mettre en place des moyens et des procédures pour garantir les performances et la disponibilité des systèmes
- Assumer la gestion de projets orientés support
- Reporter au responsable du support
- Enregistrement, qualification et traitement des requêtes sous forme de ticket
- Escalade des requêtes
- Appliquer les processus et documentations en vigueur et participer à leur amélioration.
Gestion de la téléphonie :
- Gérer le parc de téléphone mobile et fixe (commandes ; changements ; consommation)
- Gérer des applications sur les mobiles (messagerie…)
Gestion administrative :
- Saisir des commandes,
- Commande de fournitures,
- Assurer d’autres tâches administratives occasionnelles.
What you bring
- Formation Bac +2 minimum en informatique, gestion des systèmes d'information ou équivalent
- Expérience dans le support informatique ou applicatif, idéalement dans un environnement logistique ou industriel
- Bonne compréhension des environnements métiers WMS (ex. Reflex) et TMS
- Connaissance des systèmes de ticketing (GLPI, Jira ou équivalent)
- Anglais professionnel lu, parlé et écrit indispensable (communication régulière avec le groupe, basé en Allemagne)
Business Unit
Warehousing Solutions
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.